ITIL®4 Foundation Training
The ITIL®4Foundation Training Course provides IT Users and Managers with a practical understanding of the 34 ITSM Practices defined in ITIL 4 (i.e., 14 General Management Practices, 17 Service Management Practices, and 3 Technical Practices). In previous ITIL versions, many of these Practices were referred to as “Processes”. ITIL4 has taken a more holistic view and defined “Practices” which encompass processes, functions, and activities (e.g., the Incident Management Practice includes the Major Incident Process).
The ITIL4 Foundation Training is a prerequisite for all other ITIL4 courses. It includes all courseware, an e-book and exam voucher provided by PeopleCert (the ITIL Certification Institute) as well as the 3-day training course provided by our trainers.
Other advanced ITIL®4 Courses offered (which require the ITIL4 Foundation Certification) include:
- ITIL 4 Leader Digital and IT Strategy (DITS)
- ITIL 4 Managing Professional: Direct, Plan and Improve (DPI)
- ITIL 4 Managing Professional: Create, Deliver and Support (CDS)
- ITIL 4 Managing Professional: High Velocity IT (HVIT)
- ITIL 4 Managing Professional: Drive Stakeholder Value (DSV)